Frequently Asked Questions

FIZZ referral code 8FNUZ is a personal invite code shared by an existing FIZZ customer. When you sign up for any FIZZ mobile plan and enter this code at checkout, you receive a credit on your 2nd bill — $25 if you live in Quebec, or $40 if you live in any other Canadian province. The person who shared the code also receives a referral bonus, so it truly is a win-win.

Go to fizz.ca and click "Get started." Choose your mobile plan (data, calling, texting options). On the checkout or account creation page, look for the field labelled "Referral code" or "Code de parrainage." Type 8FNUZ in that field exactly as written — all uppercase. Complete your order and the credit will be automatically applied to your second bill. You do not need to do anything else.

Yes. FIZZ referral codes do not expire as long as the code owner remains an active FIZZ subscriber. Code 8FNUZ is verified active as of June 2026. We update our verification monthly. If for any reason a code stops working, FIZZ will display an error message at checkout and you can try again or contact FIZZ support.

Yes. Code 8FNUZ applies to any FIZZ mobile plan — whether you choose a basic 3 GB plan, a mid-range 20 GB plan, or the highest data tier. It also works whether you use a physical SIM card or an eSIM. There is no minimum plan price required to receive the referral bonus.

Yes, this is completely normal and expected. FIZZ applies the referral credit to your second bill, not your first. Your first bill covers your initial plan period. The credit of $25 (Quebec) or $40 (other provinces) will appear as a deduction on your second monthly invoice. If you signed up recently and only received your first bill, simply wait for your second billing cycle — the credit will be there. If you are on your second or later bill and still see no credit, contact FIZZ support at fizz.ca/en/help with your account details.

The referral credit is applied on your second FIZZ invoice. FIZZ bills monthly, so if you signed up on June 10, your first bill arrives around July 10 and your second bill — the one containing the $40 credit (or $25 in Quebec) — arrives around August 10. The credit reduces the amount you owe on that bill. If your plan costs $39 and the credit is $40, your second bill could be $0 or nearly $0.

FIZZ applies the referral credit on the second bill as an anti-fraud measure. It ensures that the new subscriber has genuinely activated their service and completed at least one full billing cycle before the bonus is paid out. This protects the integrity of the referral program for everyone. It is a standard practice in the telecom industry and does not mean anything is wrong with your account or your referral code.

Unfortunately, FIZZ does not allow adding a referral code after the account has been created — the code must be entered during the initial signup process. If you just signed up and forgot, we recommend contacting FIZZ customer support immediately (within 24-48 hours of signup) via the chat at fizz.ca. Some users report success getting the code applied when they contact support very shortly after account creation, though this is not guaranteed.

If you have received your second FIZZ bill and the referral credit is not showing, follow these steps: (1) Log into your FIZZ account at fizz.ca and check your billing history to confirm which bill number you are on. (2) Verify that you entered code 8FNUZ during signup — check your account profile or original signup confirmation email. (3) If everything looks correct, contact FIZZ support via the live chat at fizz.ca/en/help and provide your account number and the date you signed up. FIZZ support can manually apply the credit if it was missed due to a technical issue.

Yes. If you cancel your FIZZ service before your second bill is generated, you will likely forfeit the referral credit. The credit is only applied on the second bill, so you need to remain an active subscriber through at least one full billing cycle. Cancelling early also means the person who shared code 8FNUZ may not receive their referral bonus either, as FIZZ requires both parties to complete the qualifying period.

It depends on your province. Quebec residents receive a $25 credit on their second bill. Residents of all other provinces (Ontario, British Columbia, Alberta, Nova Scotia, New Brunswick, Prince Edward Island, and Newfoundland & Labrador) receive a $40 credit on their second bill. Both amounts are applied automatically when you enter code 8FNUZ at signup.

The process is identical everywhere — you enter 8FNUZ at checkout on fizz.ca. The only difference is the credit amount: $25 in Quebec and $40 in other provinces. This difference exists because FIZZ's pricing and promotional structure is set independently for Quebec (where Videotron is the parent network) vs. the rest of Canada (Rogers network).

Switching to FIZZ while keeping your number is straightforward. During FIZZ signup, select "Transfer my current number" when prompted. Enter your current phone number, your current carrier's account number, and your billing postal code. FIZZ will initiate a port request. The transfer typically takes 1-4 hours during business hours but can take up to 1 business day. During this time keep your old SIM active. Do NOT cancel with your current carrier beforehand — FIZZ handles the cancellation automatically as part of the port.

Yes, you can switch from Videotron to FIZZ just like any other carrier. FIZZ is a subsidiary of Videotron, but they are separate services and you can port your number from Videotron to FIZZ without any issue. You will still receive the referral credit when using code 8FNUZ. Customers frequently switch from Videotron to FIZZ specifically to save money, as FIZZ plans are generally cheaper.

Savings depend on what you currently pay. A typical Koodo or Fido customer paying $55-65/month for 20-30 GB can switch to a comparable FIZZ plan for $35-45/month, saving $120-$360 per year. Customers switching from Bell or Rogers on contract plans ($75-$90/month) can save $400-$700+ annually. Adding the referral bonus of $25-$40 from code 8FNUZ makes the first year savings even greater.

FIZZ offers plans starting at approximately $19-$24/month for entry-level data (around 3-5 GB). These plans include unlimited Canada-wide calls and texts. The exact starting price may vary by province and promotional period. Check fizz.ca for the current lowest price, as FIZZ frequently runs limited-time promotions that reduce plan costs further.

FIZZ offers high-data plans with large data buckets (50 GB, 60 GB+) rather than traditional "unlimited" plans. On FIZZ, once you use your included data your speed may be reduced rather than incurring overages. FIZZ also allows you to purchase data add-ons on demand through the app at any time during your billing cycle — a flexible alternative to paying for unlimited data you may not need.

Yes, FIZZ supports eSIM (embedded SIM) on compatible devices. When signing up, you can choose eSIM instead of a physical SIM card. The eSIM is activated digitally within minutes — no waiting for mail delivery. Compatible devices include most recent iPhones (XR and later), Google Pixel phones, and Samsung Galaxy devices. You can verify eSIM compatibility on your device settings or at fizz.ca.

Yes, and this is one of FIZZ's biggest advantages. You can change your plan once per billing cycle with no penalty, no fees, and no need to call customer service. Simply log into your FIZZ account or app, go to "My plan," and select a new plan. The change takes effect at the start of your next billing cycle. This is perfect for people whose data needs vary month to month.

FIZZ offers US roaming add-ons that you can purchase through the app before or during your trip. These add-ons provide data, calls, and texts while in the United States. The rates and available packages are updated periodically on fizz.ca. FIZZ does not include free US roaming in base plans, so make sure to add a roaming package before crossing the border.

FIZZ uses two underlying networks depending on your location. In Quebec, FIZZ runs on the Videotron network, one of the strongest regional networks in the province. In Ontario, British Columbia, Alberta, and the Atlantic provinces, FIZZ runs on the Rogers network, which has one of the largest LTE footprints in Canada. This means you get reliable coverage across the country.

FIZZ coverage in rural areas depends on the underlying network. In Quebec, Videotron's coverage is concentrated in urban and suburban areas; rural Quebec has more limited coverage. In the rest of Canada, Rogers' network covers many rural areas, though remote regions may have spotty or no service. We always recommend checking the FIZZ coverage map at fizz.ca before switching if you live or work in a rural area.

No. FIZZ charges no activation fee. You pay for your plan and SIM card (if ordering a physical SIM by mail), but there is no setup charge. This is unlike most major Canadian carriers who typically charge $35-$50 to activate a new line. The absence of activation fees is one of several ways FIZZ keeps costs transparent and low.

FIZZ bills monthly on the same date each month based on your activation date. For example, if you activate on June 15, your first bill is generated around July 15 and your second bill around August 15. Bills are accessible through your FIZZ account online or in the app. FIZZ does not send paper bills. Payment is charged automatically to the credit card on file.

FIZZ accepts prepaid credit cards and some debit cards in addition to standard credit cards. However, a valid card is required to set up automatic monthly billing. You cannot pay by cash, cheque, or bank transfer directly. If you do not have a traditional credit card, a prepaid Visa or Mastercard from a grocery store or pharmacy works for most accounts.

When you exhaust your included data on FIZZ, your mobile data connection slows down significantly (typically to 128 kbps or lower) for the rest of the billing cycle — you are not charged overage fees. You can also purchase a data add-on at any time through the FIZZ app to restore full-speed data instantly. Add-ons are priced per GB and available in various sizes.

Both FIZZ and Koodo are budget-friendly carriers with no annual contracts. FIZZ typically offers lower monthly plan prices than Koodo for equivalent data. FIZZ plans start around $19-29/month versus Koodo which starts around $35-45/month. FIZZ is managed entirely online/app — there are no physical stores, which keeps costs low. Koodo has Tab financing options for phones; FIZZ does not sell devices. If you bring your own phone, FIZZ is usually the cheaper option.

Both are low-cost, no-contract carriers. Public Mobile is a Telus subsidiary operating on the Telus/Bell network; FIZZ uses Videotron (Quebec) or Rogers. Public Mobile is known for loyalty rewards that reduce your bill over time. FIZZ offers more flexibility with monthly plan changes and has a better app experience. For most provinces, FIZZ offers comparable or better pricing to Public Mobile, plus the $40 referral bonus from code 8FNUZ makes FIZZ very attractive for new subscribers.

FIZZ is generally cheaper than Fido for equivalent plans, and offers month-to-month flexibility that Fido's promotional plans sometimes lack. Fido (a Rogers subsidiary) has more physical store locations if you prefer in-person service. FIZZ is 100% online, which is great for tech-comfortable users but may feel impersonal for some. Both run on the Rogers network outside Quebec. If price and flexibility are your priorities, FIZZ wins. If you want in-store support, Fido has an edge.

Yes, your phone must be unlocked (carrier-unlocked) to use FIZZ. In Canada, as of 2017 all carriers are required by law to unlock phones for free upon request. If your phone is still locked to your current carrier, contact them to unlock it before switching to FIZZ. FIZZ does not sell phones, so you will need to bring your own device.

After signing up and selecting a physical SIM (if not using eSIM), FIZZ ships your SIM card by mail. Once received: (1) Power off your phone. (2) Insert the FIZZ SIM in the SIM tray (FIZZ sends a multi-size SIM that fits nano, micro, and standard slots). (3) Power on. (4) Your phone should connect to the FIZZ network automatically. If not, go to Settings > Cellular/Mobile > APN and make sure it is set correctly — FIZZ's APN is typically already configured automatically.

FIZZ supports Wi-Fi calling (also called VoLTE Wi-Fi or Wi-Fi Calling) on compatible devices and plans. Wi-Fi calling lets you make and receive calls over a Wi-Fi connection when cellular signal is weak or unavailable — useful in basements, remote areas, or while travelling internationally. Check the FIZZ website or app to confirm Wi-Fi calling availability for your specific plan and device.

No. This website is independently operated by a satisfied FIZZ customer to share their personal referral code 8FNUZ. We are not employed by, endorsed by, or affiliated with FIZZ Mobile, Videotron, or any of their subsidiaries. All information on this site is provided for informational purposes only. For official FIZZ information, pricing, and support, always refer to fizz.ca.

Yes. FIZZ is a legitimate Canadian telecom provider, a subsidiary of Quebecor/Videotron, one of Canada's largest media and telecom companies. FIZZ.ca uses HTTPS encryption and is a regulated Canadian telecommunications service. Signing up at fizz.ca is as safe as any major carrier. Never enter your referral code or personal information on third-party sites — always sign up directly at fizz.ca.

Code 8FNUZ belongs to the owner of this site — it is not your personal referral code. Once you become a FIZZ subscriber, FIZZ will give you your own unique referral code that you can share with your family and friends. When they sign up with your code, both of you receive a credit. There is no limit to how many people you can refer, making FIZZ's program one of the most generous in Canada.

FIZZ customer support is available exclusively online — there are no phone lines or physical stores. You can reach FIZZ support through: (1) Live chat at fizz.ca (available during business hours). (2) The FIZZ Community forum at community.fizz.ca where FIZZ agents and experienced users answer questions. (3) Your FIZZ account dashboard for self-service options like plan changes, data add-ons, and billing inquiries. Response times are typically fast via live chat, usually under 15 minutes during business hours.